The first phase in upgrading the College’s Exchange 2013 infrastructure is now complete. The project is now moving into the second and final phase. Over the next few weeks staff mailboxes will be upgraded in batches each night, which will enable new functionality such as an updated Outlook Web App.
There are two things you should be aware of after your mailbox has been upgraded:
- For those using an Outlook rich-client (2010, 2011 or 2013) you will receive a pop-up message that says “The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook”. Please make sure to follow this instruction, or you may experience odd behaviour with Outlook.
- For those with an Apple iOS device (such as an iPhone or iPad) that is linked with Sheridan’s Exchange server your device may display the error “Cannot connect to the server”. In most cases the device will resynchronize with the server automatically a few hours after the migration is completed. In some cases, you may need to remove and re-add your Sheridan Exchange profile on your device. Instructions are available at:
o https://it.sheridancollege.ca/selfhelp/email/ipadExchange.html
If you require assistance, or experience any other issues, please contact the Information Technology Help Desk at extension 2150 or send email to helpdesk@sheridancollege.ca
For email related information, please visit the IT Self-Help Desk at: https://it.sheridancollege.ca/selfhelp/email/